Privacy Policy
Frequently asked questions
Here are some common questions about our company.
We are a manufacturing company producing bottled water product (Packaged drinking water) for the mass market. We use distributor channel to reach out to the end consumer.
You can reach our customer support team by emailing jsp.piyas@gmail.com, calling +91 8170024864, or using the live chat on our website. Our dedicated team is available during regular business hour between 10:00 AM to 6:00 PM to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
Our products have shelf life of 6 months from the date of manufacturing. If a distributor receives damaged products we encourage them to report it back to our sales team. Once they are validated damaged products would be returned and replaced in the next delivery.
We collect personal information, including your mobile phone number and messaging history, when you opt-in to communicate with us via WhatsApp.
Your data is used to provide customer support, send transactional updates (such as order confirmations or alerts), and, where consented, send marketing communications via the WhatsApp Business API.
We use third-party service providers, specifically Meta Platforms, Inc., to facilitate our WhatsApp communications. By using this service, you acknowledge that your messages are processed by Meta in accordance with their WhatsApp Business Terms of Service.
You can opt-out of WhatsApp communications at any time by replying with the keyword 'STOP' or 'UNSUBSCRIBE'. Upon receiving this request, we will cease all automated messaging to your number.
We retain your WhatsApp conversation logs only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.